the STARBUCKS HACKING | it’s not what happens, it’s how you handle it

snapchat art from last red cup season (@jessicalynnn12)
my friend derek took this picture of me in my natural habitat with a starbucks in one hand and a sugarfree red bull in the other before the worst final i ever took in college. we both passed tho

 

This morning was so amazing that I was PUMPED to see what the rest of the day had in store for me. I popped right out of bed at 5am to go to Hot Pilates with my fave instructor. The class was BOMB and after showering and getting ready, I even made it into work early.

As I sat down to begin chipping away at my pile of things to get done, I looked at my phone to see not one, but two emails from Starbucks. Starbucks wanted to thank me for reloading my Gold Card twice, for $100 each. Initially I thought my Merm (mother – no I can’t make things simple) was being really nice and was missing me. I called her and quickly learned that she misses me, but not THAT much.

ENGAGE FREAK OUT! EVERYBODY PANIC! (Ashley I miss you)

So I called the bank and talked to three people for 30 minutes and to spare y’all the details, they cancelled my card, blocked the fraudulent charges from being processed, and are sending me a new card within 7 – 10 business days. Cool. Thanks US BANK!

*I kept my debit card info in the app so I could reload my card quickly and easily. I now see how big of an issue that is*

Then I called Starbucks – and was fully prepared to tell them exactly how shitty I found their product and that if I ever saw a green mermaid again I would violently vomit my protein shake from post-pilates. Graphic.

But you guys, the lady was SO NICE, so SWEET, and even admitted that the Starbucks Mobile App is fucked. She quickly removed all of my banking card info from the app, helped me change my password, and promised a full refund from Starbucks. Ok, ok, I see you Starbucks.

Then she told me (and this is where EVERYONE NEEDS TO PAY ATTENTION):

“I ALWAYS reload my card in store. ALWAYS. This is the time of year when the app gets hacked the most.”

So we heard it from the source itself. THE STARBUCKS APP WILL GET HACKED SO DON’T VOLUNTARILY GIVE IT YOUR BANKING INFO.

my fave downtown lv coffee shop: the beat ❤

The Lesson in all this….

It’s not WHAT happens to you, it’s how YOU HANDLE it.

Thanks Patricio (my dad – no I don’t make nicknames simple)

I could have handled this by crying (I was about to), screaming (I really wanted to), and telling everyone I came across all about this really shitty thing that ruined my really good Friday.

But I didn’t. I remained zen, calmly gave all parties the info they needed to help me solve the problem, and am now able to tell all my friends this story so you can go remove your banking info from the Starbucks app so you don’t get stolen from!

And thing is…all of these people: at US Bank, at Starbucks, my boss who found me in a frantic state – wanted to help ME. Granted the majority of these people make their living by helping people like me, but still they were all SO NICE AND HELPFUL! I also didn’t want to ruin their days by being the random bitch from Vegas who got her card info stolen and was now screaming at them like it was their fault, because it wasn’t.

So now I’ve learned three things since 8:22am:

  1. Don’t trust the Starbucks App with your banking info (or probably any app)
  2. Make all your passwords difficult to decipher and different from each other (NOT “ilovethechainsmokers123”)
  3. Today is still going to be a really good day (FRIDAY!!!)

Cue Bob Marley cuz every little ting is gonna be alright! MON!

Happy Friday! Enjoy this picture of me caressing a pumpkin at a pumpkin patch last night (as seen on insta:: @jessica_oneida)

PUMPKINS! FALL! BYE!

Author: Jess

Las Vegas local / writer, creator, festival goer, explorer, marketer, promoter, special event & experience curator

1 thought on “the STARBUCKS HACKING | it’s not what happens, it’s how you handle it”

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